Shipping policy
This Shipping Policy explains how orders placed through www.breezacooling.com are processed, shipped and delivered.
1. Order Processing
Orders are normally processed within 1 to 3 business days after purchase.
Business days are Monday through Friday, excluding public holidays.
Processing time is separate from delivery time. Once your order has been processed and shipped, the estimated delivery period begins.
During periods of high demand, promotional campaigns or public holidays, order processing may take slightly longer.
2. Shipping Destinations
Breeza Cooling ships to most countries worldwide, including selected destinations across:
- Europe
- The United States
- Canada
- Australia
- Other international regions
Shipping availability may vary depending on the destination, local delivery restrictions and carrier coverage.
The countries currently available for delivery will be displayed during checkout.
3. Shipping to Remote Areas
Some addresses may be classified as remote or extended-delivery areas by the shipping carrier.
In these cases, an additional shipping surcharge may apply.
When an additional charge is required, we will contact the customer before processing the shipment. The customer may choose to:
- Accept and pay the additional delivery charge.
- Cancel the order and receive a full refund.
The order will not be shipped until the customer confirms how they wish to proceed.
4. Estimated Delivery Times
Estimated delivery times depend on the destination country, customs processing and local delivery services.
Our usual estimated delivery periods are:
Europe: 6–10 business days
United States: 8–12 business days
Australia: 8–12 business days
Canada: 8–15 business days
Other destinations: Usually 6–15 business days, depending on the country
These delivery periods are estimates and do not represent guaranteed delivery dates.
Delays may occur due to factors outside our control, including:
- Customs inspections
- Public holidays
- Severe weather
- Carrier disruptions
- High seasonal demand
- Incorrect or incomplete delivery information
- Local postal delays
- Import procedures
5. Shipping Costs
Shipping costs depend on the destination country, delivery region and order details.
The applicable shipping charge will be displayed during checkout before payment is completed.
From time to time, Breeza Cooling may offer free or discounted shipping promotions. Any applicable promotion will be clearly displayed on the product page or during checkout.
6. Order Tracking
Once your order has been shipped, a tracking number will be generated and sent to the email address provided at checkout.
Tracking information may take several business days to update after the shipping confirmation is issued, particularly while the parcel is transferred between international and local delivery providers.
Customers are responsible for providing a valid email address and checking their inbox, spam or junk folders for shipping updates.
7. Split Shipments
In some cases, an order containing multiple products may be delivered in separate parcels.
When this happens, the parcels may arrive on different dates and may have separate tracking numbers.
No additional shipping charge will be applied solely because an order is divided into multiple shipments.
8. Damaged Orders
Please inspect your parcel and product as soon as they are delivered.
When an order arrives visibly damaged, defective or incomplete, contact us promptly at:
Please include:
- Your full name
- Your order number
- A description of the issue
- Clear photographs or videos of the product
- Photographs of the outer packaging and shipping label, where possible
After reviewing the claim, we may offer an appropriate solution, including a replacement, partial refund or full refund, depending on the circumstances and applicable consumer law.
Do not dispose of the damaged product or packaging until we have reviewed the claim.
9. Lost or Undelivered Orders
When tracking information confirms that an order has been lost in transit or cannot be delivered due to a carrier-related issue, Breeza Cooling will investigate the matter with the shipping provider.
Where the loss is confirmed and was not caused by incorrect customer information, refusal of delivery or failure to collect the parcel, we may:
- Reship the order at no additional cost.
- Issue an appropriate refund.
To report a potentially lost shipment, contact:
Please include your order number and tracking information.
A parcel is not automatically considered lost simply because tracking updates have temporarily stopped or the estimated delivery period has passed. Carrier investigations may be required before a replacement or refund is approved.
10. Customs Duties and Import Taxes
International orders may be subject to:
- Import duties
- Customs charges
- Local taxes
- Brokerage or handling fees
Unless otherwise stated during checkout, these charges are not included in the purchase price or shipping fee and are the customer’s responsibility.
Customs charges are determined by the authorities in the destination country and are outside Breeza Cooling’s control.
Customers are responsible for checking their country’s import rules and possible charges before placing an order.
Refusing to pay customs charges may result in the parcel being returned, held or destroyed. Any refund in such circumstances may be reduced by shipping, customs, handling, return or storage costs, where permitted by applicable law.
11. Delivery Issues and Delays
When your order has not arrived within the estimated delivery period, contact us at:
Please provide your order number so we can review the tracking information and contact the carrier where necessary.
Before contacting us, we recommend checking:
- The tracking page
- Your delivery address
- Any delivery attempt notices
- Your local post office or delivery provider
- Safe delivery locations around the property
- Whether another household member accepted the parcel
Delivery estimates may be affected by customs processing and local logistics, particularly for international orders.
12. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
This includes, where applicable:
- Full recipient name
- Street name and number
- Apartment or unit number
- City
- State, province or region
- Postal code
- Country
- Valid telephone number
Breeza Cooling is not responsible for delays or failed deliveries caused by incomplete, inaccurate or incorrectly formatted customer information.
Contact us immediately at breezacooling@gmail.com when you notice an address error.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once the order has entered processing or has been transferred to the carrier.
13. Failed Delivery and Unclaimed Parcels
Customers are responsible for monitoring tracking information and responding to delivery notices.
A shipment may be returned, held or destroyed when:
- The address is incomplete or incorrect.
- The recipient cannot be contacted.
- Delivery is repeatedly unsuccessful.
- The parcel is not collected within the carrier’s deadline.
- The customer refuses delivery.
- Required customs charges are not paid.
- Necessary access information is not provided.
When a failed delivery is caused by customer-provided information or failure to collect or accept the parcel, additional shipping, storage, handling or return costs may apply.
Where reshipping is possible, the customer may be required to pay the new shipping cost before the parcel is sent again.
A refund may be reduced by non-recoverable shipping, handling, return, customs or storage charges, where permitted by applicable law.
No refund will be available when a parcel is destroyed or permanently lost because the customer provided incorrect information, refused delivery or failed to collect it, except where applicable consumer law requires otherwise.
14. Parcels Marked as Delivered
When tracking shows that a parcel has been delivered but the customer cannot locate it, the customer should first:
- Check the delivery location and surrounding area.
- Ask household members, neighbours or building staff.
- Check any safe-place instructions.
- Contact the local delivery provider.
If the parcel remains missing, contact us at breezacooling@gmail.com with your order number.
We may ask the carrier to investigate. The outcome of any replacement or refund request will depend on the carrier’s findings and the applicable circumstances.
15. Delivery Responsibility
Breeza Cooling remains responsible for fulfilling orders in accordance with applicable consumer law.
However, Breeza Cooling is not responsible for delays or failed deliveries caused by circumstances outside its reasonable control, including customs delays, carrier disruptions, public emergencies, extreme weather or incorrect customer information.
Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.
16. Contact Information
For questions about shipping, tracking, delivery delays, damaged parcels or address corrections, contact:
Business name: Breeza Cooling
Customer support email: breezacooling@gmail.com
Website: www.breezacooling.com
Customer support: Online only