Refund policy
Nothing in this policy limits any mandatory consumer rights available under applicable law.
1. 30-Day Return Policy
We offer a 30-day return period, starting from the date your order is delivered.
To request a return, you must contact us within 30 calendar days of delivery.
2. Return Eligibility
To qualify for a return, the product must be:
- In the same condition in which it was received.
- Unused and unworn.
- Clean and free from damage, marks, odours or signs of use.
- Returned with all original components, instructions and accessories.
- In its original packaging.
- Accompanied by the order confirmation, receipt or other proof of purchase.
Because our products are intended for personal use and may come into direct contact with the head, face or skin, opened or used products may not qualify for a discretionary return for hygiene and health-protection reasons.
This restriction does not affect your rights when a product is defective, damaged, incorrect or not as described.
3. How to Request a Return
To request a return, email:
Please include:
- Your full name.
- Your order number.
- The reason for the return.
- Photographs or videos where the product is damaged, defective or incorrect.
Once your request has been reviewed, we will provide the return instructions and the applicable return address.
Do not send a product back without receiving return instructions from us. Unauthorised returns sent to an incorrect address may be rejected or may experience significant processing delays.
The return address may be different from the address shown on the parcel in which your order was delivered.
4. Damaged, Defective or Incorrect Products
Please inspect your order as soon as it is delivered.
Contact us promptly at breezacooling@gmail.com when:
- The product arrives damaged.
- The product is defective.
- You receive the wrong product.
- An item is missing from your order.
- The product materially differs from its description.
Please provide your order number and clear photographs or videos showing the issue.
Once we evaluate the claim, we may offer an appropriate solution, such as:
- A replacement.
- A repair, where appropriate.
- A partial refund.
- A full refund.
The appropriate remedy will depend on the circumstances and your rights under applicable consumer law. EU consumers are generally entitled to remedies at no additional cost when goods are faulty or do not match their advertised description.
5. Non-Returnable Items
Unless otherwise required by applicable law, we do not accept discretionary returns for:
- Products that have been used, worn, washed, damaged or altered after delivery.
- Sealed personal-care or hygiene-related products after the seal has been removed.
- Products returned without their original packaging or essential components.
- Personalised, customised or made-to-order products.
- Gift cards.
- Items marked as final sale or clearance, where this restriction is legally permitted.
- Hazardous materials, flammable liquids or gases.
The hygiene exception does not automatically apply merely because a product is a personal-care item. Under EU rules, it generally concerns sealed goods that are unsuitable for return for genuine health or hygiene reasons after the seal has been broken.
Sale or clearance products remain covered by applicable rights concerning defective, damaged, incorrect or misdescribed goods.
For questions about whether a product qualifies for return, contact us before sending it.
6. Exchanges
We do not currently process direct exchanges.
To obtain a different product, size or option, request a return for the original item, provided it qualifies under this policy, and place a new order separately.
This does not affect any right to request replacement of a defective, damaged or incorrect product.
7. European Union Right of Withdrawal
Customers purchasing as consumers within the European Union generally have the legal right to withdraw from an online purchase within 14 calendar days, without providing a reason.
For products, the withdrawal period generally begins on the day after you, or a person designated by you, receives the goods.
To exercise this right, you must clearly notify us before the withdrawal period expires:
Email: breezacooling@gmail.com
Your message should include:
- Your name.
- Your order number.
- A clear statement that you wish to withdraw from the purchase.
After notifying us, you must return the product in accordance with the instructions provided.
You may inspect the product only to the extent reasonably necessary to establish its nature, characteristics and functioning. You may be responsible for any reduction in value caused by handling beyond what would normally be permitted in a physical store.
The legal right of withdrawal may not apply to certain products, including personalised goods and sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed.
8. Return Shipping Costs
For discretionary returns and returns made under the EU right of withdrawal, the customer is responsible for direct return shipping costs unless:
- Breeza Cooling agrees to cover them.
- The product is defective, damaged, incorrect or not as described.
- Applicable law requires Breeza Cooling to cover them.
EU rules generally permit the customer to bear the direct return cost when the customer was properly informed of this obligation before purchasing.
We do not provide prepaid return labels as standard.
We strongly recommend using a tracked shipping method and retaining proof of postage. Breeza Cooling is not responsible for returns lost or damaged while being sent by the customer.
9. Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved or rejected.
When approved, the refund will be issued to the original payment method.
For voluntary returns under our 30-day policy, we aim to process approved refunds within 10 business days after inspection.
For a valid EU withdrawal, reimbursement will be made without undue delay and no later than 14 calendar days after we are informed of the withdrawal. However, we may withhold reimbursement until we receive the returned goods or receive acceptable evidence that they have been sent back, whichever occurs first.
Where required by EU law, the refund will include the original standard delivery charge. Any additional cost resulting from choosing a delivery method more expensive than our least expensive standard option may not be refunded.
Your bank, payment provider or credit-card company may require additional time to display the refund in your account.
Contact us at breezacooling@gmail.com when more than 15 business days have passed since we confirmed that a voluntary refund was approved.
10. Refused, Unclaimed or Undeliverable Orders
Customers are responsible for providing a complete and accurate shipping address.
When an order cannot be delivered because of:
- An incomplete or incorrect address.
- Failure to collect the parcel.
- Refusal of delivery without prior agreement.
- Failure to respond to the delivery provider.
- Missing access information.
Any additional storage, return or reshipping costs may be deducted from the refundable amount or charged before reshipment, where permitted by law.
Original shipping charges may be non-refundable when the delivery failure was caused by information or actions attributable to the customer.
This section does not affect mandatory rights relating to defective products or delivery failures caused by Breeza Cooling or its fulfilment providers.
11. Order Cancellations
Order processing normally takes between 1 and 3 business days.
To request a cancellation, contact us as soon as possible at:
We will make reasonable efforts to cancel the order before it is prepared, transferred to fulfilment or shipped. However, cancellation cannot be guaranteed after an order has entered processing.
When an order has already been prepared or shipped, it may no longer be possible to stop the shipment. After delivery, you may request a return under this policy or exercise any applicable statutory right of withdrawal.
Our inability to stop a shipment does not remove any mandatory cancellation or withdrawal rights provided by applicable consumer law.
12. Contact Information
For return, refund, cancellation or damaged-product inquiries, contact:
Business name: Breeza Cooling
Email: breezacooling@gmail.com
Website: www.breezacooling.com
Customer support: Online only
This version corrects two important problems in the original draft: sale products cannot be excluded from statutory defect rights, and an order being shipped does not automatically eliminate an EU customer’s legal withdrawal right.